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When booking your appointment, you will be asked for your mobile number and be booked onto our Timely system.
You will then be sent a link to input your bank card details to accept my 48 hour cancellation policy. This is a secure system and no payment will be taken at this stage.
Those who cannot put their card details into the system, for whatever reason, must pay a 50% booking fee, by bank transfer or cash to secure their appointment.
You are required to confirm the appointment either way within 48 hours. Failure to do so, will result in your appointment being cancelled and offered to someone else.
If you intend to use a gift voucher to pay for your treatment, please let me know and you can either send a picture or the reference number so this can be cross-referenced. This will be confirmed as your acceptance of my 48 hour cancellation policy.
I understand that life can be hectic and you may need to cancel or reschedule your appointment.
I kindly ask that you provide at least 48 hours notice for either cancellation or reschedule, as this gives me time to fill the appointment.
If you cancel or reschedule your appointment within the 48 hours, you will be charged 50% of the treatment cost. No shows are subject to 100% payment. This will be taken directly from the card details that are on file, the cash you have already paid or the voucher that you have presented will be redeemed.
If you show up late to your appointment, this may mean that your treatment time is cut short or I may not be able to carry out the treatment at all. Full payment will be required.
New customers wishing to book a lash lift, eyelash tint or eyebrow tint, must arrange an appointment to call in for a patch test no later than 24 hours prior to appointment. Existing customers must have received the lifting/tinting procedure previously within 6 months. If they haven’t, they must call for a new patch test. Tinting and lifting procedures will not be carried out on anyone under the age of 16. I cannot accept walk-ins for patch tests, so an appointment time must be made.
I will not carry out any lifting or tinting procedure without a patch test or proof of age, as this is a legal requirement from my insurance company.